Client Success Manager

at  Epsilon

ABOUT EPSILON RETAIL MEDIA NETWORK

Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty.
Built on Epsilon’s core strengths, this platform further unites Epsilon’s existing suite of retail media solutions and CitrusAd under Epsilon Retail Media.
When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.
Job Description

WORK EXPERIENCE AND SKILLS:

• Strong retail media, eCommerce, and digital knowledge
• Previous experience within the CPG brands/retailers
• Sales experience both pitching and closing projects.
• Confident in presenting to both small and large audiences.
• Efficient time management skills
• Ability to work in a team environment.
• Proficient in Office 365 products

ROLE PURPOSE:

The Client Success Manager role is an integral part of the team and is responsible for driving performance and sales support for our retailer partnership in APJ. This role is centered on supporting our retailer teams throughout the pre and post onboarding process. This includes managing the day-to-day support for our retailer partners, providing efficiency in the development and operational management. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer’s goals.