Client Success Manager (f/m/d) - Europe

at  Anonos

THE ROLE

The Client Success Manager will focus on understanding and guiding our clients towards meeting their business goals of reducing costs through faster access to test data, increasing revenue through valuable and actionable client data analytics, or protecting sensitive and personal data in the cloud or in use with Generative AI, through the use of our full-spectrum privacy enhancing solution.
Each of our clients has their own story and their own business challenges to overcome, and you will be the key contact to take them through the challenges of data privacy and eliminating the tradeoff between business value & protection.
You will project lead onboarding and implementation, working with our Client Success Engineers, focusing on value realisation, and exploring new ways to help our clients succeed with Anonos.
You will manage the ongoing relationships, focusing on value and business outcomes and working with the commercial team to ensure they have the correct information to discuss new opportunities and renewals.
You will be the Client’s representative within Anonos, working with the Product and Engineering team to ensure the client’s voice is heard and impacts the future of our solution.

RESPONSIBILITIES

• Support the commercial team with operational expertise and handovers.
• Project lead onboarding & training.
• Lead the non-commercial part of the Client Relationships
• Provide expertise to drive successful POCs
• Manage the client’s journey towards expected outcomes.
• Deliver ongoing client engagements (Business Reviews, Evaluations, etc.).
• Discuss value realisation, best practices and identify new use cases.