Client Success Manager

at  GARTNER ADVISORY SINGAPORE PTE LTD

WHAT YOU WILL NEED:

• Bachelor’s degree with 5+ years’ work experience in a service-oriented / account management role within the Technology industry; preferably one involving heavy phone interaction with clients in SEA region
• Proven track record of success fueled by a passion for delighting clients
• Business level Thai language and advanced level of English language required to engage clients in Thailand and SEA.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills
• Bachelor’s degree preferred

ABOUT THE ROLE:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients’ business priorities, break down challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

WHAT YOU WILL DO:

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics