Client Success Manager

at  Site Impact

ABOUT US

Site Impact is the leading outsourced digital marketing provider to large media companies and agencies serving many local clients. We offer scalable, technology-driven solutions that maximize marketing ROI by finding, acquiring, and retaining new customers with ease. Leveraging our proprietary technology, we are able to deploy multi-channel digital campaigns in minutes and execute nearly 140,000 locally targeted campaigns per year on behalf of more than 1200 clients with an unmatched focus on speed in our campaign execution.
Over more than a decade, Site Impact has established itself as a pioneer technology provider within the surging data-driven marketing industry. In doing so, Site Impact has earned the trust of hundreds of clients, including large, diversified media companies, top digital agencies, and local-focused and national brands. The Client Success Manager is the person leading our client services team, making sure they get the most out of their time spent on our platforms.
Join our team and be part of an innovative and dynamic environment where you can make a meaningful impact.

REQUIRED EXPERIENCE

• Excellent verbal and written communication skills.
• Excellent analytical and problem-solving skills.
• A sense of ownership and pride in your performance and its impact on the company’s success.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.

• Establishing the relationship management and client education aspects of our newest product roll out
• Working with our product and technology teams to establish the client journey as it applies to our proprietary systems
• Handling day to day correspondence (via phone or email) with onboarded clients.
• Training new client service team members and clients in our systems.
• Assisting clients with questions or concerns regarding order placement, going the extra step to provide a top-tier service
• Handling any creative requests specific to our clients’ needs.
• Assisting with any questions related to our proprietary systems.
• Collecting, analyzing, translating and reporting on data as it pertains to our client journey
• Using key metrics to track both the qualitative and quantitative client data to constantly improve the experience for our clients