Client Success Manager (Wealth Management Tech)
at Canopy Pte Ltd
Central Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 05 Aug, 2024 | USD 70000 Annual | 08 May, 2024 | N/A | Analytical Skills,Mandarin,Presentation Skills,Interpersonal Skills,English | No | No |
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Employment Type:
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Description:
CLIENT RELATIONS:
- Own the relationship with clients by engaging and providing value to our clients at every stage of their journey: onboarding, training, adoption, support and contract renewal
- Build a strong and productive relationship with new clients to ensure client satisfaction, engagement and retention
- Initiate and maintain interactive client engagement and address ad-hoc client queries and requests, providing a positive client experience
- Review client feedback and concerns and seek to improve the client experience
PRODUCT DEVELOPMENT INPUT:
- Collaborate cross-functionally with internal teams (Sales, Data, Product) to feedback, address and resolve client issues and consistently provide feedback on how to improve the product
- Provide input into the product development cycle and feature prioritisation
- Conduct User Acceptance Testing ("UAT") for new product releases to ensure they are ready for our clients
- Contribute to and maintain relevant post-sales educational and marketing materials, leaflets, and websites
We’re keen to speak with Banking Relationship Managers or Fintech Account Managers/ Client Success Managers who are looking for a change and interested in exploring new opportunities in a setting that values work-life balance while still leveraging their financial expertise. If you’re ready to transition to a more structured working environment without compromising on your career growth, we’d love to connect with you.
REQUIREMENTS
- Bachelor degree in Business or Finance related field
- Proven experience in Fintech Client Success Manager roles/ Account Manager/ Client Relationship Managers
- Strong written and verbal communication to explain complex financial information to clients
- Strong customer-facing and presentation skills with the ability to establish credibility with senior financial executives, including C-Suite levels
- Exceptional interpersonal skills to build rapport and maintain strong client relationship
- Empathy to understand clients’ concerns and needs, supporting and reassuring them when necessary
- Problem-solving skills and strong analytical skills so they can proactively identify and address financial challenges
- Understanding of the enterprise software market, particularly within the financial services industry.
- Familiarity with the systems development life cycle is advantageous
- Fluent proficiency in Mandarin and business proficiency in English is preferred to liaise with stakeholders both in China and globally.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Financial Services
Banking / Insurance
Finance
Graduate
Business or finance related field
Proficient
1
Central Singapore, Singapore