At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Client Support Analyst is responsible for providing clients application support to clients using the platform. Client Support Analyst will investigate, research, document and provide timely status updates and resolution to client’s inquiries. Client Support Analyst will be able to communicate and work within a team setting effectively as they will regularly interact with other teams within Broadridge such as, Product, Development, Technical Services and Operations departments to resolve issues.

Key Job Functions/Responsibilities

• Provide guidance to other team members in researching product issues and complex system queries.
• Determine appropriate action to resolve issues and forward recommendations both internally and to clients.
• Understand and mitigate the impact of application changes on business processes.
• Research, document and accurately complete assigned Remedy tickets within designated timeline.

Basic Skill Level Requirements

Education:

• Degree or diploma in Computer Science or Business Administration
• Canadian Securities Course

Experience:

• Minimum 2 years financial/brokerage industry experience
• Tax Reporting industry experience.

Tools:

• Working knowledge of the Dataphile suite of products would be an asset.
• Knowledge of accounting software packages for brokerage firms, order management systems and portfolio systems would be an asset.
• Working knowledge of Microsoft products
• Knowledge of MS Access, SQL and/or OpenEdge ABL (PROGRESS) would be an asset.
• Experience with Remedy/BR Track would be an asset.
• Business skills: Financial/Brokerage experience

Personal Skills:

• Strong organizational skills while being detail-oriented.
• Excellent problem-solving and analytical ability
• Ability to work in a fast-paced, team environment with minimal supervision.
• Ability to multi-task and quickly adjust focus based on changing priorities.
• Excellent written, verbal and interpersonal skills
• Bilingual (English/French) is an asset.

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

• Salary Range: $55,000 – $65,000 depending on experience. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
• Bonus Eligible Position
• Benefits: Medical, dental, life and vision insurance. RRSP program with company match, paid parental leave, competitive vacation days and more. Medical insurance starts immediately upon hire.
• Location: Canada (Vancouver)
• Reporting to: Sr. Director, Client Support

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification
• Education verification
• Credit inquiry
• Canadian criminal record check

Workplace Flexibility
We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.
At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.
Accessibility & Accommodation
Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions

• Provide guidance to other team members in researching product issues and complex system queries.
• Determine appropriate action to resolve issues and forward recommendations both internally and to clients.
• Understand and mitigate the impact of application changes on business processes.
• Research, document and accurately complete assigned Remedy tickets within designated timeline