Client Support Analyst

at  US Legal Support

Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people?
U.S. Legal Support seeks a Client Support Analyst that has strong listening skills, has a keen eye for detail, and has excellent problem-solving skills. Client Support Analyst duties include interacting with clients via e-mail and over the phone to help resolve issues.
If you possess these qualities, consider joining our legal service team in onsite role in one of our Florida offices in FT Lauderdale or Miami!

Client Support Analyst Job Functions:

• Answer customer phone calls professionally, providing the highest level of service
• Act as a liaison with other Operations departments to obtain the necessary information to respond to customer inquiries or resolve customer issues.
• Respond to customer email inquiries promptly and address inquiries from start to finish.
• Assign resources for process service needs and follow through until completion
• Act as backup to the office coordinator, cover the office/front desk as needed
• When client-facing; greet clients, connect hybrid proceedings via Zoom, scan, make copies, receive exhibits, etc.

REQUIREMENTS

All you need to be a Client Support Analyst is 3 years of relevant work experience. A high school diploma or equivalent is required. Prior administrative/office experience a plus!

Please refer the Job description for details