Client Support Coordinator (Scheduler)

at  Home Instead

Join our team
Home Instead is the largest and longest-established private home care company in Ireland. With a team of 4,000 CAREGivers enhancing the lives of ageing adults and their families in cities, towns and villages all over the country..
Who we`re looking for

We are looking for Client Support Coordinator (Scheduler) on a 6 month Fixed Term Contract and successful candidate will have following skills and experience

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
• Must have computer skills and be proficient in Word and Excel
• Must present a professional appearance and demeanour
• Must have the ability to perform duties in a professional office setting
• Must be willing to share the management of the out of office phone

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging both Client and CAREGiver concerns
• Effectively managing and developing excellent relationships with the CAREGiver and Clients
• Actively encouraging contact between CAREGiver and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house system People Planner
• Accurately enter and maintain Client and CAREGiver records
• Record CAREGiver hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to CAREGiver scheduling/work rotas
• Perform any and all other functions deemed necessary