Client Support Officer (ATSI Identified Position)

at  Anyinginyi Health Aboriginal Corporation

Location: Tennant Creek and the surrounding Barkly region
Job Title: Client Support Officer
Classification: Administration and Support Officer (ASO)
Salary: $65,942 - $71,299 per annum
Generous salary packaging: $15,899.94 p/a
Professional development incentive: Allowance of $1,500 p/a
Employment Type: Full Time
Reports to: Administration Manager
Employment conditions: Per AHAC Enterprise Agreement 2021 - 2025
Amazing further benefits including 6 weeks annual leave, free general dentistry, and Remote Retention Allowance of $750!

ABOUT US

Anyinginyi Health Aboriginal Corporation (AHAC) is a multi-disciplinary organisation which provides primary health care services to the Aboriginal people of Tennant Creek and the surrounding Barkly region, dedicated to ‘Closing the Gap’ in Aboriginal health within remote Australia.
Anyinginyi consists of four different sections (Health Services, Business Services, Public Health Unit and Piliyintinji-ki Stronger Families) which allow them to have a holistic approach to health ensuring that clients’ physical and emotional health and wellbeing is given the utmost priority.
Anyinginyi Health’s mission is to be a provider of high quality holistic primary health care services featuring prevention and treatment in the Barkly region in a culturally responsive way.

ABOUT THE ROLE

Due to an internal promotion Anyinginyi Health Aboriginal Corporation has an exciting opportunity for a full time Client Support Officer to join their Parlpuru Ninji Kari – Health Centre Section here in Tennant Creek. This role is offered on a Full-Time basis.
This is a responsible position requiring confidentially, initiative and the ability to undertake administrative skills. The Client Support Officer predominately works in the Health Centre to provide culturally appropriate and efficient services to all clients. This position works closely with the Senior Health Administration Officer in ensuring continuous improvement in the areas of administration and client services.

MORE SPECIFICALLY, SOME OF YOUR DUTIES WILL INCLUDE (BUT WILL NOT BE LIMITED TO):

Duties - General Administrative

• Greet patients and visitors to the Centre and refer or direct them as appropriate.
• Retrieve paper patient files in readiness for appointments if required.
• Update patient biographics, and assist in Medicare, My E-Health & Personally Controlled Health Record on Communicare Systems program.
• Triage clients seeking medical assistance.
• Assist Aboriginal clients and their families to understand health care systems and processes.
• Answer phones, forward calls or take messages as appropriate.
• Daily file/scan patient records in medical files.
• Advise the bus driver of patients to be picked up and assist in getting patients into the Centre as requested by Health Staff.
• Send, receive and distribute faxes.
• Photocopying and filing.
• Maintain the stationery supplies for all staff including clinical and medical stationery and ensure relevant forms available in clinic rooms.
• All Anyinginyi Health Aboriginal Corporation employees must be Fully Vaccinated against COVID-19.