Client Support Specialist

at  Currenxie

Currenxie is a Hong Kong headquartered, fast growing, global financial technology group of companies looking for talented people to join our rapidly expanding team. We are currently recruiting for our new European headquarters located in Dublin, and we are seeking a talented Client Support Specialist to join our front office team and provide world class account servicing to corporate clients.
The successful candidate will have the exciting opportunity of being one of the first team members in our newest office as we grow our European operations.

YOUR SKILLS AND EXPERIENCE

• Problem solving skills: candidates will be required to demonstrate the ability to autonomously solve problems as new products, processes, and clients are introduced to the platform.
• Ability to take responsibility: candidates need to have a personality type that embraces taking full responsibility for their tasks.
• Work ethic: enthusiastic, motivated, and proactive approach to work.
• Interpersonal skills: personable, approachable, and comfortable communicating with people from diverse cultures.
• Workflow management: ability to multi-task, prioritise and manage deadlines on a daily basis.
• Communication: Fluent English is required.
• University degree and two years’ experience in finance or customer service preferred.
  Data collected will be treated in strict confidence and used for recruitment purpose only.
  Currenxie does not accept unsollicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Currenxie

• Onboarding new clients: assist new clients to understand how to use their Global Account and set them up for success with Currenxie.
• Communication across the business: communicate with the Compliance, Operations, Technology, and Marketing teams to convey client feedback and sentiments.
• Problem-solving and support: resolve client related issues with your own expertise and the help of the other members of the Currenxie team.