Client Support Specialist

at  EXPERIAN

Company Description
Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
Job Description

The role of the Client Support Specialist is to perform support and sales activities for Experian’s Preferred clients and prospects to develop new business relationships and strengthen the value of existing client relationships. Excellent external and internal customer service skills and experience are required. Experian seeks a candidate with strong attention to detail, ability to perform a large variety of duties for multiple clients, and excellent follow-up skills. This opportunity provides an ideal candidate with the training and resources needed for professional development and a long-term career path in field sales.

• Develops and maintains knowledge of client environment and processes to identify existing and potential applications for Experian products and services.
• Coordinates communication with clients to implement product or service changes regarding security, membership, and legal.
• Holds meetings with clients / prospects using the telephone in conjunction with web based tools.
• Identifies product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel.
• Researches and identifies sales and service opportunities for potential clients within assigned production center/ business units or specific accounts across all solution suites. Provides customer intelligence to sales and marketing functions to position our offerings effectively.
• Provides product training to users to ensure effective client utilization of Experian services.
• Communicates client account maintenance needs and requests to appropriate personnel.
• Maintains contact with product and service users to enhance client relationship.
• Additional responsibilities include; managing batch programs, assist with DaaS implementation, consult with Programs/Process/Compliance, cross-sell/upsell where appropriate, transmission/file maintenance, generate Spec/Cover Letters, invoice programs. manage audits, manage batch research, subcode setup, configuration changes, volume/revenue reports, pricing maintenance and custom reports.

QUALIFICATIONS

• Bachelor’s degree or equivalent experience preferred
• Good knowledge of consumer credit reporting marketplace and willingness to learn more
• At least 2 years of experience in client facing/sales/account management roles.
• Advanced english level
• Comfortable operating within a teamed selling approach with energy and sense of ownership
• Good oral and written communication skills
• Self-starter with drive to learn independently and in a structured environment
• Good customer service and follow-up skills
• Willingness to volunteer for activities as member of a teamed account selling approach
• Solid working knowledge of Salesforce.com CRM system is desired
• Good organizational and project management skills
• Good problem solving and analytical skills
• Strong PC skills – Excel, Word, PPT, MS Office, Salesforce
• Good presentation skills and ability to lead engaging meetings
• Willingness to learn industry and capabilities of Experian
• Comfortable operating within a teamed selling approach with energy and sense of ownership
  Additional Information

• Develops and maintains knowledge of client environment and processes to identify existing and potential applications for Experian products and services.
• Coordinates communication with clients to implement product or service changes regarding security, membership, and legal.
• Holds meetings with clients / prospects using the telephone in conjunction with web based tools.
• Identifies product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel.
• Researches and identifies sales and service opportunities for potential clients within assigned production center/ business units or specific accounts across all solution suites. Provides customer intelligence to sales and marketing functions to position our offerings effectively.
• Provides product training to users to ensure effective client utilization of Experian services.
• Communicates client account maintenance needs and requests to appropriate personnel.
• Maintains contact with product and service users to enhance client relationship.
• Additional responsibilities include; managing batch programs, assist with DaaS implementation, consult with Programs/Process/Compliance, cross-sell/upsell where appropriate, transmission/file maintenance, generate Spec/Cover Letters, invoice programs. manage audits, manage batch research, subcode setup, configuration changes, volume/revenue reports, pricing maintenance and custom reports