Client Support Specialist - Major Accounts

at  Novum Global

SUPPORT SPECIALIST – MAJOR ACCOUNTS

Our client is a leading technology company known for pioneering comprehensive solutions in the legal and conveyancing sector. They are expanding their talented team to include a dedicated Support Specialist for Major Accounts, who will ensure exceptional service levels for national and international clients.
Job Summary: As a Support Specialist for Major Accounts, you will provide expert support and customer service for our national clients using a deep understanding of products and platforms. This role involves managing complex queries, liaising with internal stakeholders, and conducting thorough research to resolve issues effectively.

KEY RESPONSIBILITIES:

• Deliver outstanding support to national clients regarding national and international products through phone and email.
• Conduct detailed research and liaise with internal teams and external authorities to ensure accurate and timely information delivery.
• Record, analyze, and escalate client issues, ensuring thorough documentation and follow-up.
• Communicate effectively with clients and internal teams to meet and exceed customer service standards.
• Participate in major account projects, including international searches and specialized client requests.
• Continuously update knowledge of company products, services, and client management techniques.

WHAT THIS ROLE OFFERS:

• A dynamic and supportive work environment in a rapidly growing sector.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.
• Flexible working arrangements to support work-life balance.