Client Value Manager - CTM Government

at  Corporate Travel Management

ABOUT CTM.

CTM is an award-winning provider of innovative and cost-effective travel management solutions for corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane and is today one of the largest travel management companies in the world!

SKILLS AND EXPERIENCE.

• Minimum two years of successful account management experience in travel or relevant industries.
• Customer service focused; solution orientated with solid initiative.
• An understanding of Tramada, JIRA and Sabre preferred.
• Exceptional communication and presentation skills.
• Proficient in MS Office suite and ability to learn and adapt to new systems.
• High-level negotiator with the ability to lead meetings.
• Excellent time management and organisational skills with the ability to multitask and prioritise according to agreed timelines.
• Excellent analytical skills to assist with the interpretation of data.

As part of CTM’s ongoing focus on delivering customer service excellence, this role of Client Value Manager will work alongside the other members of CTM – Government to provide customer service excellence and advice to government agencies as part of their function within CTM - Government. The Client Value Manager will be responsible for fulfilling standard account management duties; however, ultimately, we want our account managers to be viewed as trusted industry advisors, delivering proactive, analytical and trusted advice to our agencies to deliver advice on improving travel behaviours or cost-saving initiatives.
This role is suited for someone who is people focused. It requires engagement with key stakeholders both internally and externally and the ability to problem-solve and manage multiple tasks.