Clients + Markets Manager (Sydney or Melbourne)

at  Wotton Kearney

• FLEX for all: program ensuring equitable access to flexible working for all
• Join the best: band 1 insurance firm, work with leaders in the industry
• Progress with Purpose: Cultivate strategic client alliances & drive growth

ABOUT US

Wotton + Kearney (WK) is searching for a highly motivated and experienced Clients + Markets Manager to join our growing team. In this key role, you’ll play a pivotal role in establishing and managing our new Key Client Programme, designed to foster long-lasting partnerships with our most strategically important insurer clients.

• Collaborate with the BD + Marketing Director to develop and launch the Key Client Programme, ensuring a successful framework, processes, and metrics are in place.
• Champion best-practice account leadership, empowering Client Relationship Partners (CRPs) to excel in their client-facing and internal responsibilities.
• Partner with CRPs and Client Teams to craft and execute strategic plans for each key client, ensuring clear objectives and achievable goals.
• Identify and pursue business growth opportunities, working with the BDM team to develop targeted client engagement strategies.
• Work alongside the Bids + Pursuits team to deliver compelling proposals that resonate with client needs.
• Foster strong, enduring client relationships through consistent communication, meetings, and feedback sessions.
• Monitor client industry trends and map key contacts within the CRM system.
• Champion WK’s Client Listening Programme, actively gathering and utilising client feedback to improve programme effectiveness and client service delivery.
• Establish and track key performance indicators (KPIs) for the Key Client Programme, keeping leadership informed of progress and areas for improvement.
• Cultivate a client-centric culture within the firm, fostering collaboration and knowledge sharing across teams.