Clinic Administrator - Specialist Consulting Clinics

at  Monash Health

JOB DESCRIPTION

Location: Melbourne | Eastern Metropolitan
Job type: Part time
Organisation: Monash Health
Salary: Salary not specified
Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement
Reference: 65919
Monash Health’s Specialist Consulting Team are looking for an individual to cover part-time parental leave position until 22/04/2025 and join our patient focused team. The Specialist Consulting Clerical Team contributes to patient care while ensuring Department of Health and Human Services mandates are met.

A DAY IN THE LIFE

You will be responsible for ensuring the patient experience is second to none and patients are treated with respect and dignity while seeking the support and services of Monash Health. Creating an excellent first impression of Monash Health, you will provide a friendly, courteous and professional greeting to all visitors to Specialist Clinics Outpatients either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Typical daily duties will include:

• Provide a friendly, courteous and professional greeting to all visitors/patients.
• Answer and assist incoming callers in a friendly, courteous, and professional manner at all times.
• Ensure appropriate standard of presentation and maintenance of reception area.
• Maintaining a high level of customer service at all times
• Ensure all outpatient activity is accurately captured and data including VINAH data requirements meet required standard and regulation.
• Collaborate with the implementation of new processes.
• Demonstrate respect and support towards other team members.

ABOUT THE ROLE

• Temporary Part Time Role (Parental Leave), 48 hours/ 6 x Days per fortnight - April 2024 - April 2025
• Does helping others give you job satisfaction?
• Do you enjoy a variety of tasks in your working day?
  The role is responsible for responding to incoming calls and emails, processing referrals, scheduling appointments, managing wait list referrals, attending clinic and data entry.
  The successful incumbents require excellent communication and customer service skills in addition to intermediate computer skills.
  We currently have a Part time Parental Leave Contact opportunity. Shifts will be Monday to Friday (No weekend work) and roster start and finish times may also change to assist with leave cover throughout the period.

You will be responsible for ensuring the patient experience is second to none and patients are treated with respect and dignity while seeking the support and services of Monash Health. Creating an excellent first impression of Monash Health, you will provide a friendly, courteous and professional greeting to all visitors to Specialist Clinics Outpatients either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Typical daily duties will include:

• Provide a friendly, courteous and professional greeting to all visitors/patients.
• Answer and assist incoming callers in a friendly, courteous, and professional manner at all times.
• Ensure appropriate standard of presentation and maintenance of reception area.
• Maintaining a high level of customer service at all times
• Ensure all outpatient activity is accurately captured and data including VINAH data requirements meet required standard and regulation.
• Collaborate with the implementation of new processes.
• Demonstrate respect and support towards other team members

Communication skills and teamwork are extremely important in this role as you will be working in a diverse team. You are a proactive and experienced healthcare administrator who enjoys working in a fast paced environment. Working in a hospital environment doesn’t faze you and you are able to maintain and demonstrate integrity, compassion, accountability, respect and excellence. You will also demonstrate:

• General clerical and/or administrative skills
• Medical terminology knowledge
• Excellent computer skills and a willingness to learn new software packages.
• Knowledge of iPM or similar patient management systems
• The ability to adapt in a changing environment to meet demands.
• Friendly and helpful customer service and communication skills
• Proven organisational skills and can work autonomously.
• Demonstrable ability to manage a range of administration responsibilities across a number of areas.
• A quality focus whilst ensuring work is completed within the required timeframes.
• A flexible approach to staggered start and finish time