Clinic Clerk

at  Wirral University Teaching Hospital NHS Foundation Trust

A vacancy has arisen for a Clinic Clerk within Children’s Services.
This is an exciting opportunity for a self-motivated and enthusiastic person to take on a challenging and often pressurised role.
The successful candidate will have excellent communication and organisational skills with the ability to work on their own initiative and as part of a multi-disciplinary team, with a willingness to work across both Arrowe Park and St Catherine’s Health Centre sites.
Experience of working within the NHS and with the public is desirable. You should have a polite, friendly manner, and be able to deal with sensitive and confidential information professionally.

UNDER THE SUPERVISION OF THE SENIOR CLINIC CLERK/TEAM LEADER:

Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
Complete all required documentation and computer records.
Send out correspondence and deals with all relevant enquiries from patients relatives, GPs etc before, during and after clinic appointments
Deal with any difficulties relating to the clinic, referring to a higher level if required, and makes suggestions for improvement.
Receive and acknowledge incoming referral letters as appropriate.
Refer letters to consultant/clinician for further advice as required.
Book and advise patients of appointments using the Trust’s partial/fully booking protocols
Ensure clinics are booked to full capacity as per the agreed Consultant/clinician’s template.
Make suggestions as to any modification to ensure smooth running of clinic based on demand.
Ensure that all outpatient targets are met, in relation to appointments.
Registering urgent patients if have appropriate system access
Freezing/unfreezing or deleting of clinics due to Annual/Study leave etc as per agreement with consultant/clinician.
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Please see attached Job description for further information about the Clinic Clerk position available with WUTH.
If successful in this role, there is a requirement for you to have a standard/enhanced DBS. This will be paid for by the Trust and then deducted from your salary over a period of 3 month. As this vacancy is within the division of Women’s and Children’s, there is a mandatory requirement for successful applicants to join the DBS update service. The cost of joining the update service is £13 per year, and applicants are liable to cover this cost with no reimbursement from the Trust. Further details of how to join the update service will be provided upon appointment

Please refer the Job description for details