Clinic Coordinator

at  Western University

ABOUT US

Western’s Schulich School of Medicine & Dentistry is a leading Canadian centre of outstanding education and research shaping health care for the next generation. The Schulich Dentistry team strives to obtain international recognition through excellence in dental education, research, and patient care. To foster that vision, Schulich Dentistry develops the knowledge and skills in dental professionals to provide exemplary care to the diverse communities that we serve and to influence the future of undergraduate and postgraduate dental education through scholarly inquiry, innovation, and research. The Schulich School of Medicine & Dentistry is the largest Faculty on campus and employs over 2,000 part-time and full time faculty and over 1,000 staff.

QUALIFICATIONS

Education:

• Undergraduate Degree in Health Sciences, Administration or related field
• Regulated health care professional or Dental Assisting Diploma
• Medical Device Reprocessing Certificate
• Masters of Public Health is preferred

Experience:

• 5 years experience in a health care or dental clinical setting or experience with re-processing
• Supervisory experience in a unionized environment
• Experience related to hazardous waste disposal and infection control

Knowledge, Skills & Abilities:

• Ability to organize and effectively manage human resources needed to achieve results
• Proven leadership skills with demonstrated ability to coach and support staff effectively
• Demonstrated planning and organizational skills in a demanding, interruptive type of environment
• Communication skills with an ability to complete detailed analytics and reports
• Competency to maintain confidentiality and treat sensitive information with discretion
• Proven skills in conflict resolution, negotiation, and people management
• Customer service skills to understand customer needs and expectations, with a desire to deliver helpful and reliable service to the University community
• Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions
• Ability to handle details with a high degree of accuracy and to organize and prioritize a high volume of work to meet deadlines
• Ability to provide strategic analysis and recommendations for designing and implementing new and changing administrative processes
• Commitment to ongoing professional development with a desire to take on new challenges
• A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills
• Ability to remain highly motivated, resilient, innovative, and collaborative when faced with challenges
• Computer skills with the ability to train others in system usage
• Intermediate computer skills in Microsoft Office Suite
• Influential interpersonal skills that build positive and strong relationships at all levels of the organization
• Familiarity with University policies and procedures preferred

The Clinic Coordinator is responsible for coordinating and overseeing operational activities within the Schulich Dentistry Clinics pertaining to staff, student and faculty activities, infection control, and regulatory compliance. The role will manage the dispensary and the reprocessing clerks. The Clinic Coordinator will report to the Clinical Nurse Manager and supports them with scheduling of all dental assistants who work in Dentistry’s various clinical areas within Schulich Dentistry to ensure compliance and consistency with best practices. The role assumes the role of IPAC Officer and will be the lead with the educating of students, staff and faculty on infection prevention and control, reprocessing of instruments, health and safety, and equipment handling procedures to ensure compliance with relevant legislative requirements and Clinic policies and procedures. The Clinic Coordinator offers guidance and expertise regarding all Clinic policies and procedures and support a continuous improvement culture. The role provides direction and coordination for the efficient operation of clinic functions to help ensure the University community is served effectively, and the best dental care possible is offered within the Clinic.