Clinic Manager

at  Medicentres

Position Title: Clinic Manager
Job Type: Permanent Full-Time
Job Location: Kingsway Medicentres Clinic
Reports to: Regional Operations Manager
Date Last Updated: April 2024
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That’s a simple sentence but it says a lot. It reminds each one of us that what we do matters.”

KNOWLEDGE, SKILLS AND EXPERIENCE:

5-7 years clinic experience
3 years management experience, preferably in a health care clinic
Customer service focus with strong communication skills
Detail oriented with exceptional problem-solving skills
Demonstrated ability to be adaptable and flexible
Demonstrated leadership skills with the ability to manage and motivate teams
Ability to handle confidential information in compliance with the Health Information Act guidelines

JOB PURPOSE:

Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Clinic manager is responsible to implement, lead and communicate new initiatives and programs to staff and physicians. Additionally, work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care.

PRINCIPAL RESPONSIBILITIES:

Clinic Management and Oversight
Achieving the performance goals including, but not limited to patient retention, patient satisfaction, patient count, controllable expenses, and operational targets.
Responsible for patient, physician and staff engagement.
Ensures that company policies, processes and procedures are adhered to
Ensures optimal levels of medical and office supplies
Ensures clinic equipment is well maintained
Ensures that funds generated by the clinic are accurately accounted for on a daily basis
Ensures standards of cleanliness and safety are maintained
Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes
Ensures all operational reporting and metrics are completed in a timely manner
Ensures the EMR is protected and safeguarded according to organizational policy
Manages clinic staffing levels for adherence to the staffing model
Responsible for all aspects of performance management, performance reviews and progressive discipline
Responsible for hiring both medical & non-medical staff as required
Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies
EMR trainer for new physicians
Responsible for employee certification for Occupational Health
Managing appointments and staffing for onsite testing
Conduct regular meetings with the Occupational Health team
Performs other duties as assigned
Business Development
Supports and executes on business development programs and initiatives
Supports the growth of the clinic
Participates in and supports community involvement and perception of the Medicentres brand
Organizational Leadership
Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner