Clinic Manager

at  NEX Healthcare Pte Ltd

Clinic Management

• Manage and ensure the smooth running of the clinic in all aspects, which includes patients’ registration, chaperoning doctor, dispensing of medication, patients’ appointments and follow-ups, collection of payments, as well as taking necessary actions to improve the profitability of the clinic like cost control, promotion of products, etc;
• Manage medication, consumables and equipment including ordering, stock taking, and general housekeeping;
• Attend and resolve customer complaints, and escalate difficult cases to the Operations Department and Doctor;
• Ensure that billing of invoices and claims to corporate clients and insurance companies and follow-up is done;
• Protect patients and employees by adhering to infection-control policies and protocols;
• Ensure that clinic and clinic staff adhere to Standard Operating Procedures and workflows;
• Ensure compliance with local legal and professional requirements;
• Oversee performance of clinic in consultation with senior management
• Any other ad hoc tasks requested by Doctors and Operations Department;

Admin Management

• Manage rosters for Clinic Assistants and Doctors
• Manage and guide the junior clinic staff;
• Interview, select and train clinic staff;
• Ensure salary payments are made;
• Conduct staff appraisals and counseling, when required;
• Train staffin the various functions of the clinics’ operations;

FUNCTIONAL SKILLS

• Standard First Aid (Certified)
• Basic Cardiac Life Support (Certified)
• Excellent knowledge of the different types of drugs and non-drug items
• Excellent knowledge of drug dispensing (e.g. dosage, calculation, frequency, drug allergy, drug/food interactions, etc)
• Excellent knowledge of drugs administration and counseling (e.g. inhaler)
• Keep abreast of latest developments in the healthcare industry

JOB REQUIREMENTS

• Diploma holder and above
• Minimum 2 years’ experience in operation of a GP clinic in permanent or leadership role
• Good interpersonal and leadership skills
• Able to work shifts and on weekends
• Positive, self-motivated and customer service oriented
• Responsible, careful and has high level of integrity

Please refer the Job description for details