Clinical Coordinator, Integrated Response Team (IRT)

at  Fraser Health

Salary range: The salary range for this position is CAD $49.02 - $61.21 / hour Why Fraser Health?:
Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

• Coordinates the day-to-day activities to ensure optimal use of resources and efficient use of clinical staff by methods such as establishing client priorities, assigning and adjusting work assignments, ensuring that necessary resources are available, promoting a positive team environment, and ensuring that staff have access to critical incident debriefing.
• Supervises designated clinical staff by providing work assignments, clinical supervision, coaching and feedback, and implementing corrective action where required. Participates in performance evaluation, assisting in planning staff training, development and orientation requirements, and develops, organizes and implements in-services and education programs for staff in collaboration with the Manager.
• Participates in the recruitment of new clinical staff by acting as an interview panel member, developing interview questions, and making recommendations to the Manager regarding hiring decisions. Conducts client file reviews by reviewing clinical records ensuring that they are complete and clinically sound.
• Provides a linkage between community mental health and substance use programs, public health, primary care, the acute care hospitals, housing and non-profit agencies by performing duties such as leading and participating in intake meetings, client reviews, case conferences to review cases that may require follow-up and meeting with Clinicians to discuss new referrals or those currently on caseload.
• Maintains client records by methods such as documenting client assessments, charting client information via PARIS and/or other clinical information systems, preparing progress notes and reports in accordance with established standards, policies and procedures to meet regulatory requirements and documenting for future reference and ensuring that access to and disclosure of information and records are in accordance with the Freedom of Information Act.
• Assists staff in resolving complex clinical issues by providing clinical consultation, role modeling, instruction, and coaching with problem solving. Oversees the development of joint care plans by methods such as providing reminders to staff and reviewing and monitoring care plans to ensure proper completion.
• Participates with patients, families, community supports, interdisciplinary treatment teams and housing providers to coordinate services, manage cases and facilitate meetings.
• Educates and provides consultation to clients, families, healthcare professionals, and facility staff based on identified learning needs on issues related to high risk factors, recovery and current community practice relevant to mental illness and substance use.
• Maintains a variety of records such as program activities, workload statistics, and monthly reports by methods such as recording information into approved formats, collating data, analyzing trends, accounting for variances, preparing reports as required, and making recommendations to the Manager. Ensures staff compliance with statistical documentation regarding client information systems by reviewing data information and providing reminders to staff.
• Participates in risk management for the clinical area by methods such as conducting safety audits, investigating, and reviewing related reports and taking corrective action. Reviews Serious Incident Reports, files and advises Manager of any that should be brought to his/her attention. Recommends changes to selected policies, procedures and protocols and provides feedback to the Manager. Participates in Fraser Health-led client safety reviews as necessary.
• Develops and implements quality improvement processes by methods such as engaging in programs/practice evaluation, identifying opportunities for change, assessing available resources, initiating solutions, analyzing outcomes and identifying areas for improved efficiency and effectiveness in service delivery to enhance patient care services and reduce gaps in the community. Participates in quality assurance audits, facility reviews and facility or staff investigations as required. Assists in resolving client and family complaints by discussing issues with those involved for the purpose of determining an appropriate resolution.
• Provides leadership, in conjunction with the Manager, the Medical Director and the team, in setting the clinical direction for the program by methods such as determining short and long term program goals and objectives. Provides input and recommendations.to the Manager with regards to the optimal use of budgetary resources.
• Initiates, develops, and carries out research activities and program planning and development relevant to the needs of the client, families, community and facilities in collaboration with the interdisciplinary team. Follows through with research methodology. Disseminates research findings and ensures clinical practices and protocols are consistent with research and evidence-based practice in the relevant field.
• Participates as a member of local, regional, and Provincial committees and planning bodies by methods such as attending meetings, providing input, facilitating resolution of issues, and advocating the goals and objectives of the program, as delegated by the Manager.
• Maintains broad development in the assigned clinical specialty area by methods such as reviewing literature, consulting with clinical and community experts within the field, evaluating practice and participating in professional development activities in order to improve care through new practices.
• Performs other related duties as assigned