Clinical Information Systems Analyst, Senior - IS Inpatient Apps

at  Keck Medical Center of USC

Under the minimal direction of the department leader(s), the Clinical Information Systems Analyst, Senior will be responsible to provide operational support clinical applications which include, but not limited to, lab, radiology, pharmacy, order communications, nursing care, and physician access applications. In addition, the Clinical Information Systems Analyst Senior will be expected to test, implement, and provide ongoing maintenance of systems to meet customer, regulatory and IS infrastructure requirements. Responsibilities include systems analysis, providing creative and viable solutions to problems, developing and executing detailed test plans, and creating thorough documentation. Participation in project and change management assignments will require eliciting and translating customer requirements into solid system design, with an emphasis on enhancing productivity and standardized workflows. A diverse customer base of clinical and support staff, management, and physicians, requires excellent oral and written communication skills. The selected candidate will also be included in the on-call rotation schedule.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree Computer Science, Information Systems, Computer Engineering, or related field.
• 5 years Experience to include implementation, testing, and on-going support.
• Experience in a healthcare setting.
• Must have a maturing level of analytical ability to find solutions to difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes.
• Thorough documentation skills business language.
• Must be able to communicate the impact and solutions of application/system problems in business language.
• Must have a professional approach in all situations.
• Ability to work any hours to support 24/7 operations.
• Must resolve problems entirely by either completing the work or gathering all of the resources needed for ultimate resolution and continuity of problem management.
• Availability to travel between buildings and locations.

• Responsible for the implementation and development of assigned clinical applications.
• Provide project management team with identified risks, concerns, and ambiguities discoveries.
• Actively participates in workflow design, build, implementation, evaluation and support of end user education.
• Work closely with internal resources and vendor to upgrade applicable software or enhancements, including testing any new functionalities, enhancements or upgrades.
• Lead new project as assigned; responsible to delegate work and to review of others’ work product.
• Analyzes applications and make recommendations for improvement.
• Analyzes problems and errors produced by applications and end-users and work closely with end-users and vendor to effectively correct the problems.
• Supports and troubleshoots interfaces for inbound/outbound.
• Determines operational objectives by analyzing functions; gathering information; and evaluating output requirements and formats.
• Provides references for users by writing and maintaining user documentation; provides help desk support; and trains users.
• Maintains system protocols by writing and updating procedures.
• Performs other duties as assigned.