Clinical Manager

at  Tandem Diabetes Care Germany

REQUIRED QUALIFICATIONS:

• Knowledge, skills & abilities:
• Excellent communication skills regarding diabetes self-management skills, proper use of diabetes technology devices and therapies, carbohydrate counting instruction, medication management, chronic complications, emergency management and community resources.
• Ability to relate effectively with patients, referral sources and health care professionals.
• Demonstrated ability to effectively communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software systems to patients and health care providers.
• Demonstrated ability to coach customers on a one-on-one basis to answer questions and resolve product related issues.
• Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to company protocols and requirements.
• Skilled at presenting educational material in a clear, concise manner to various audiences.
• Skilled at contributing on a consistent basis to team initiatives in a thorough and timely manner.
• Able to react to changing situations in a timely, calm, and confident manner.
• Ability to work in a fast paced, ever-changing market and see change as an opportunity to improve business performance and campaigning for it when necessary.
• Proficient in Microsoft Office Suite and Internet with CRM software familiarity preferred.
• Able to travel in the assigned territory at least 80% of the time and work from a remote home office; must maintain valid driver’s license, valid passport, and required auto insurance as well as good driving record, per company policy.
• Must be fluent in English.
• Minimum certifications/educational level:
• RN, RD or RPh or equivalent combination of education and applicable job experience.
• Diabetes Education Professional Credential or equivalent
• Continuing education on patient education on the technical use of diabetes technology and special considerations related to pump therapy in the marketplace.
• Minimum experience:
• 3 plus years’ experience coordinating and conducting patient education on the technical use of diabetes technology (experience with video remote education preferred).
• Demonstrated ability to effectively communicate as a clinical expert to patients and HCPs
• 1 year of related diabetes/endocrinology industry experience preferred.

• Covers assigned territory to provide clinical information on Tandem insulin pumps.
• Develops successful strategies to address clinical concerns in the territory to ensure the adaptation of Tandem Diabetes products/services and to ensure the retention of existing relationships.
• Efficiently uses available tools and resources to identify relevant decision makers and gather the information required to determine if prospecting criteria have been satisfied.
• Serves as a clinical subject matter expert supporting distributors as a resource on product launches, tender support, conferences, HCPs, and KOL meetings.
• Develops successful strategies in collaboration with distributor partners to address clinical concerns in the region to ensure the adoption of Tandem Diabetes Care products/services, including interactions with HCPs as appropriate to support their understanding of Tandem products, labeling and pertinent clinical outcomes for authorized uses.
• Assists distributors in understanding Tandem Diabetes Care unique value proposition and technical differentiation from competitors.
• Assures customers are offered appropriate and consistent training on the use of Tandem Diabetes Care products within assigned region. This includes observing training by distribution partners and ensuring appropriate documentation is recorded.
• Establishes and maintains excellent professional relationships with distributor partners, health care professionals, and economic decision makers.
• Identifies needs for additional educational and training materials for distributor partners.
• Effectively promotes Tandem’s unique market position, approach and value to the prospect (e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes, clinical and technical differentiation from competitors).
• Provides information in a professional manner to various health care professionals (MDs, DOs, NPs, RNs CDEs, RPhs, etc.) in order to enable them to recommend/prescribe Tandem products/services when indicated in the course of appropriate therapy.
• Creates value for the health care professionals by differentiating Tandem Diabetes Care products and clinical services.
• Educates prospects/customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management issues.
• Schedules, delivers and coordinates product trainings in the assigned territory for patients, customers, and health care professionals (Certified Diabetes Educators Endocrinologists) in order to familiarize patients, customers, and health care professionals with the benefits of Tandem Diabetes’ products and related services.
• Completes all product training, documentation and communication with HCPs in a thorough and timely manner per company policy.
• Establishes and maintains excellent professional relationships with health care professionals to support the sale of Tandem Diabetes products /services.
• Responsible for initial and ongoing recertification of contracted and non-contracted Tandem Pump Trainers in the territory.
• Conducts educational classes for patients through direct patient care that support diabetes education in relation to insulin pump therapy and other advanced diabetes management skills in order to gain prospective and retain existing customers.
• Interacts with Senior International Clinical Manager for guidance on technical and training issues.
• Promotes sharing of relevant clinical information and trends with regional team.
• Collaborates with Customer Support Specialists of partners to identify and address post-sale product issues, and additional patient education training needs.
• Supports strategic business planning (i.e. forecasting and developing short term & long term goals and objectives) for assigned Territory.
• Provides products/services information directly via health fairs, conventions or in conjunction with promotions.
• Attends and participates in all corporate training, meetings, and assigned conventions, trade shows and symposia.
• Keeps records updated in the customer relationship management software (CRM), for all business dealings within assigned territory.
• Maintains all assigned company property, equipment, records, selling aids and samples in a manner consistent with company policies.
• Establishes and maintains a territory call cycle that will minimize administrative time and maximize time and effort spent with potential and existing customers.
• Prepares weekly and monthly clinical reports as requested by Sales Management within required deadlines.
• Maintains expenses within established corporate guidelines and submits expense reports on a timely basis; exhibits personal integrity in dealing with all allowable business expenditures.
• Confirms completion of required training plan before assuming job responsibilities.
• Ensures work is performed in compliance with company policies including Privacy/HIPAA/GDPR and other regulatory, legal, and safety requirements.
• Completes other assignments as directed by Management.