Clinical Operations Manager- Out of Hours

at  Norfolk Community Health and Care NHS Trust

Relay information from the Leadership team in respect of NCH&C and local issues to all members of the integrated team on a regular basis in the form of business meetings. Work with the Heads of Service to ensure service and team development, ensuring that patients receive care closer to home. To assist in the resolution of any conflicts within the clinical area, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required. To participate in the staff appraisal scheme as both an appraisee and appraiser, maintaining a dynamic personal development plan.
Be aware of Trusts behavior framework and ensure behaviors are embedded in role Ensure Trusts behavior framework is utilised when managing and supervising staff and that behaviors are embraced and embedded within the team. To undertake the measurement and evaluation of the teams work and current practices through the use of evidence-based practice, projects, audits and outcome measures and lead others in doing so. Make recommendations for and lead change. To actively contribute to the modernisation and forward movement of NCH&C, being actively involved in and taking an interest in changes within the NHS, the potential impact of local and national policies and the implications for the service.
To demonstrate a sound understanding of clinical governance and risk management, and apply to work situation, and ensure the team do likewise; identifying, assessing and documenting risk of implementing change. To facilitate development of the integrated team and individual staff members to promote job satisfaction, performance and an ability to manage change. To be responsible for the day to day operational line management of the integrated team. To plan, co-ordinate and evaluate the service to ensure it is efficient and effective with regard to patient management and use of staff time.
To actively perform absence management, submitting forms in a timely manner, as per the Trusts Policy To be responsible for the compliance of Mandatory training and appraisals within the team, ensuring KPIs are achieved. To be an authorised signatory for goods, services and payroll. To accurately complete personal human resources documentation in respect of team members. Ensure that designated time frames are adhered to.
Complete all data returns as required by NCH&C. Collate report, manage and analyse information on activity levels and quality, in accordance with agreed performance standards. To develop and initiate undertaking of audit of the service, evaluating results and formulating an action plan in respect to service developments and quality standards. Take part in and carry out audit as required, i.e.
patient record audit. To identify clinical and organisational improvements to enhance and improve integrated care and services to patients, implementing change and leading others. To assist in the marketing and promotion of the service with fellow practitioners & stakeholders. To monitor the delegated team budget and assist the Locality Manager to effectively manage resources.
To monitor and manage staff absence, annual leave and study leave in line with NCH&Cs policies, procedures and guidelines. Inform the Head of Service of any significant trends/issues. To be accountable for the recruitment, selection, retention and induction of new staff. To be actively involved with disciplinary and complaints procedures, where appropriate, and managing investigations of incidents.
To comply with existing organisational and departmental policies, procedures and guidelines and to be actively involved in the reviewing and updating of them as appropriate. Ensure policies are interpreted correctly and that designated staff implement policy and service developments. To propose and implement departmental policy changes for the management of patients referred to the service, networking with other specialist practitioners

Please refer the Job description for details