Clinical Services Administrator

at  Avon Wiltshire Mental Health Partnership NHS Trust

Excellent communication skills, written and verbal, with a wide range of people, including outside organisations. Exchange verbal and written information with patients and staff relating to appointments. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. To receive and open mail (paper and electronic) and distribute/despatch accordingly ensuring appropriate action is taken with high priority documents and items.
To manage both telephone and face to face contacts with service users in a supportive and empathetic manner. Type patient letters/emails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the AWP RiO system. Collect performance data onto Excel spreadsheets for reporting purposes, as directed by the IMT Coordinator.
Ensure admin systems are maintained to prompt bring forward information or follow up what is required for appointments, meetings etc and for outstanding work that has been requested by a set deadlines. Take and distribute minutes at team meetings. Ordering of items using AWP systems for the Primary Care team

Please refer the Job description for details