Clinical Support Spec III - Full-time (M-F) - Williamsport, PA

at  UPMC

The Clinical Support Specialist III will work full-time Monday through Friday, daylight hours. Under the general direction of the Manager/Coordinator, this individual is responsible for maintaining operations to include specific support functions or satellite areas. Performs a broad range of clinical support services with an active customer interface. Serves as a team leader and resource individual to ensure efficient provision of services.

• Maintain office equipment and inform appropriate personnel of service needs.
• Interact directly with patients, family members, staff members, and healthcare professionals. Problem solve utilizing independent judgment.
• Utilize computer system to enter, retrieve, edit, and print data as required.
• Answer work area telephones and triage calls as appropriate.
• Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing. Possess knowledge of pre-authorization requirements for imaging procedures.
• Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.
• Provide general clerical support and serves as a resource individual for imaging support personnel. Possess an in-depth knowledge of specific department functions (i.e. Scheduling, mammography screening program, file maintenance, etc.)
• Maintains and retrieves patient records in accordance with hospital / departmental policies governing patient confidentiality.
• Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
• Expeditiously compile documentation needed to process patients upon arrival. Prepare departmental reports, forms, and miscellaneous forms as required.
• Obtain information and schedule examination appointments. Utilize judgment in determining the appropriate level of service based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and assistance to patients.
• Maintain inventory and ordered supplies as required.
  High school graduate or GED equivalent.
  12 months previous experience in the use of computers, patient record maintenance and/or reception is required.
  Ability to assume a leadership role in the absence of immediate supervision.
  In-depth working knowledge of Hospital and Radiology Information Systems.Knowledge of third-party healthcare coverage and billing requirements.
  Interpersonal and communication skills are necessary to effectively interact with patients, physicians, consumers, and other healthcare professionals.