Clinical Support Team Administrator - Parental Mental Health Team

at  Norfolk Suffolk Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

JOB OVERVIEW

Are you an administrator looking for a new and exciting opportunity? Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities?
The Great Yarmouth Parental Mental Health Services are looking to recruit a conscientious, calm and confident individual to become part of their team.
The service has been developed to support children and families who have an allocated Family Practitioner or Family Assessment and Safeguarding Team Social Worker. The service is designed to work with families who need specialist or intensive intervention and support to prevent them from escalating from Family Support to Child Protection or becoming Looked After, and to help children return to their family networks where it is safe to do so.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.

MAIN DUTIES OF THE JOB

Duties include (but are not limited to):

• Supporting Clinicians to maintain electronic patient records.
• Booking appointments
• Typing of letters
• Maintaining and monitoring waiting lists
• Diary management
• General admin support to wider clinical team
• Liaising with other teams
• Supporting phones
• Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.

Previous administration experience is essential. Full training will be given.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

Please see attached job description and person specification for more information on the duties of the role.