Clinical Support Worker

at  Norfolk Suffolk Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

JOB OVERVIEW

This is an exciting opportunity for Clinical Support Workers to join the Dragonfly Unit in supporting young people through their mental health journey. We are looking for Band 3 Clinical Support Worker’s that are passionate about recovery led care with a focus on promoting least restrictive practice.
The 12-bedded Dragonfly Unit is based in Carlton Colville, Lowestoft and is for age 13-17 year old young people requiring admission whilst receiving inpatient mental health treatment.
The successful candidates will need to be enthusiastic, motivated and looking forward to a new challenge providing the best care to our service users. We are looking for someone who displays compassion, empathy and is sensitive in your approach to people who may be distressed or have a challenging manner.
Successful candidates will be required to work early, late and night shifts.

APPLICANT REQUIREMENTS

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service

MAIN DUTIES OF THE JOB

As a Clinical Support Worker, you will be a vital member of the team who will be enthusiastic, resilient, sensitive, and passionate about providing the best care to our service users.
As a Support Worker you will be an essential member of the team bringing us your personal skills and experience of caring for people to provide activity, personal support, complete observations and engage with people.
However most importantly and in keeping with our Trust values of Positively, Respectfully and Together, we are looking for someone who has exceptional people and communication skills.
If you want to make a difference in people’s lives and change it for the better, we want you to be part of our fantastic team!

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

On a daily basis, you will be working closely with other Clinical Support Workers, Registered Nurses, and the wider multidisciplinary team to ensure our service users are receiving the care they require but also apply your creativity to make each day spent in hospital meaningful and purposeful.

For this role, your duties will include:

• Having a good understanding of mental health diagnoses and presentation including appropriate boundaries
• Undertaking therapeutic observations of all service users
• Supporting service users on a 1:1 basis who may require varying levels of support
• Undertaking physical management of violence and aggression training to manage challenging situations
• Take service users on leave from the unit
• Work closely and in collaboration with families and carers

Benefits included with this role are:

• Free car parking
• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physiotherapy service
• gym membership
• NHS discounts and many more