Clinical Team Leader Virtual Health

at  LifeWorks

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
To provide specific clinical and operational management and oversight to a team of clinicians staff located both virtually and nationally. The role will working closely with National Manager, to drive continuous improvement in the delivery of Virtual Health service excellence to clients and customers. Have a shared responsibility with the National Manager to achieve overall profitability and quality clinical outcomes.
Successful applicant can be based in any capital city of Australia.

What will be your responsibilities:

• Ensure clinical governance across both internal and external service providers.
• Identify, support and contribute to continuous improvement.
• Support the achievement of KPIs clinicians, including billable and productivity targets.
• As a senior clinician, model best practice for the Team
• Be an escalation point for clinical matters and provide advice and support with clinically and
• professionally related tasks
• Ensure all contact and interaction is of the highest standard (written/phone/face to face)

What we are looking for:

• Qualifications in Counselling, Psychology, or Social Work
• Professional registration with the relevant health professional body (AHPRA, AASW, ACA, PACFA).
• Minimum 5 years of post-graduate clinical experience
• Minimum of 2 years of Supervisory/Management experience
• Well-developed interpersonal skills with an ability to present, interact and influence at all levels
• Competent with IT systems

What We Are Offering:

• Flexible working arrangements – Including working 2 days from home, flexibility to choose shift schedule. We can work with you to find mutually suitable arrangements
• Access to peer consultation and external supervision.
• Access to hundreds of professional development courses to help you further your clinical skills as you see fit.
• Career progression - for the right clinicians, there are opportunities to further your career into leadership positions or specialist services.
• Other benefits include wellbeing days, volunteer days, and a generous parental leave policy.

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process

• Ensure clinical governance across both internal and external service providers.
• Identify, support and contribute to continuous improvement.
• Support the achievement of KPIs clinicians, including billable and productivity targets.
• As a senior clinician, model best practice for the Team
• Be an escalation point for clinical matters and provide advice and support with clinically and
• professionally related tasks
• Ensure all contact and interaction is of the highest standard (written/phone/face to face