Closing Advisor (Escrow Officer) | Austin, Texas (Hybrid)

at  Redfin

Title Forward, a wholly-owned subsidiary of Redfin, is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless, transparent, and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are putting together a team of innovative, hungry, and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency.
As a Closing Advisor (Escrow Officer), you will be the main point of contact for customers and real estate agents on specific transactions. This is a hybrid position, working 2-3 days per week in our Austin, Texas office. Occasional/as needed travel to our San Antonio office will also be required. Equipment to work from home will be provided, and training will be conducted remotely.

The Role:

• Interact and correspond with all parties involved in the settlement process
• The main point of contact for the buyers, sellers, and agents
• Manage each file from start to finish and make sure each team member is completing their workflow.
• Ensure that the process stays organized and all contract contingencies are being met
• Obtain pertinent info from customers/agents for the title department to clear the title
• Provide strong customer service and title knowledge to deliver a great customer experience, and guide clients and agents through every step of the closing process
• Answer our main phone line, explain title quotes, title insurance, and the settlement process to current and potential customers
• Overseeing title and closing for all residential projects/clients in your market
• Managing assigned tasking for yourself and your support team
• Verifying title clearance of assigned files prior to closing
• Working with the support team on title defects, issues, as well as a review of all entity documents for sufficiency.
• Reviewing closing documents prior to, and after, closing to ensure completeness and accuracy
• Ensure the file is balanced before sent to the funding
• Ensure that documents for recording are complete and ready to record before sending to post-closing.
• Responsibilities may change at any time

Skills and Experience:

• Must have a strong customer service background
• Strong written and verbal communication skills
• 1 to 3 years of experience as an Escrow Officer is required
• Qualia, Tableau, GSuite knowledge is helpful
• Attention to detail and the ability to be organized in a fast-paced environment.
• A unique combination of organization and attention to detail: The overwhelming seems manageable, you commit to looking for things that are out of place and you get more done in less time
• A Multi-Tasker: You are able to work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment. You also have the ability to balance the workload to accommodate the demands of the job and exceed customer expectations
• Excellent communication skills: When communicating, you hit the point from the get-go and deliver your message in a succinct manner
• Tech-savvy: You’re comfortable with technology and learn new programs quickly
• A fun, caring, and humble attitude: We all work hard, but it’s important to have a good time, look out for each other, and pitch in wherever needed

What We Offer:

• An open, entrepreneurial environment: New ideas are always welcome. We want to foster an environment of continuous improvement where everyone on the team contributes.
• Competitive compensation packages
• Generous benefits, including paid vacation, medical, dental, and vision insurance, fully paid family leave, and more
• Amazingly smart and fun teammates and a management team invested in your growth and success.

Title Forward is an Equal Opportunity Employer
Redfin is an equal opportunity employer committed to hiring a diverse workforce.
A diverse, inclusive culture is vital to Redfin’s mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.
Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact
recruitingteam@redfin.com
Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the San Francisco and Los Angeles Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster
here
.
Redfin accepts applications on an ongoing basis.

• Interact and correspond with all parties involved in the settlement process
• The main point of contact for the buyers, sellers, and agents
• Manage each file from start to finish and make sure each team member is completing their workflow.
• Ensure that the process stays organized and all contract contingencies are being met
• Obtain pertinent info from customers/agents for the title department to clear the title
• Provide strong customer service and title knowledge to deliver a great customer experience, and guide clients and agents through every step of the closing process
• Answer our main phone line, explain title quotes, title insurance, and the settlement process to current and potential customers
• Overseeing title and closing for all residential projects/clients in your market
• Managing assigned tasking for yourself and your support team
• Verifying title clearance of assigned files prior to closing
• Working with the support team on title defects, issues, as well as a review of all entity documents for sufficiency.
• Reviewing closing documents prior to, and after, closing to ensure completeness and accuracy
• Ensure the file is balanced before sent to the funding
• Ensure that documents for recording are complete and ready to record before sending to post-closing.
• Responsibilities may change at any tim