Closing Team Sales Administrator (Contract)

at  Glenveagh Properties PLC

At Glenveagh Properties, we recognize that our success is driven by our people. We are looking for individuals who are ambitious, creative, and driven to join our team and help us achieve our vision of creating extraordinary homes and communities. As a member of the Glenveagh Properties team, you will have the opportunity to work alongside some of the most talented and experienced professionals in the industry, and to be a part of a dynamic and innovative organization that is dedicated to delivering the highest quality projects.
We work as one collaborative team, with a shared vision and mission to create exceptional homes and communities. We recognize that every individual brings unique skills, experiences, and perspectives to the table, and we value diversity and inclusivity in all aspects of our business. We strive to create a work environment where everyone feels welcome, valued, and empowered to express their ideas, and where collaboration and teamwork are the norm.
We are looking for an individual with a passion for property and a ‘can do’ attitude. This role will suit someone who has experience working in a customer focused role and is able to bring resolution to customer issues in a timely manner, has excellent communication and administration skills. The following is a guide to day-to-day duties, but other ad hoc tasks will arise as the role as the role develops.

REQUIREMENTS

• Minimum of 2 years relevant experience in customer facing role essential
• Experience in the construction sector a distinct advantage
• Excellent organisational, communication and time management skills a must
• Proficiency in MS Office and MS Excel
• Flexibility in a team environment and a willingness to take on extra work as required is essential
• Requirement to work outside normal hours on occasion
• Positive, enthusiastic, energetic and solutions focused
• Highly motivated to work in a fast-paced environment
• Full driver’s license and full-time access to car

• Liaising with purchasers in relation to snagging, closing of the sale on their properties, and general queries
• Liaising with third parties (i.e. Solicitors, County Councils, Housing Agencies, Architects, Sales Agents, Site, Utility Companies)
• Coordination of paperwork for closing of sales
• Support the Aftercare Team throughout the closings process, i.e. help coordinate the handover of keys, welcome packs, utility accounts
• Act as first point of contact for homeowners, always delivering a first-class customer service
• Manage various inboxes and multiple requests, as well as updating our CRM system
• Develop and maintain good working relationships with buyers, site, and contractors, ensuring any works are carried out in a timely and efficient manner
• Deal with any customer complaints that arise
• Occasional site visits when required
• Attending meetings/calls, recording minutes, and providing general admin support
• Maintain a professional image for the company in all dealings with public and stakeholders
• Other ad hoc duties that the Company may require from time to time