Cloud Delivery Manager (Hybrid)

at  Quorum Software

REQUIREMENTS

• Demonstrates a proven record as a project manager in the information technology sector.
• Demonstrates a rapid learning ability and the capacity to adapt to changes swiftly.
• Displays excellent written and verbal communication abilities.
• Displays strong analytical and problem-solving capabilities.
• Exhibits a record of developing and maintaining strong relationships.
• Exhibits strong organizational skills, attention to detail, and the ability to multitask effectively.
• Possesses exceptional skills in client-facing and internal communication.
• Possesses a solid technical background.
• Possesses a strong working knowledge of Microsoft Applications.
• Certifications related to AWS,Azure and ITIL frameworks a plus.
• Overall 5-8 years of relevant experience
• Experience in managing public and private cloud platforms.
• Proven experience in leading in managing backlogs, timely delivery of projects
• A track record of actively seeking and implementing improvements in cloud operations processes and technologies
• Excellent written and verbal communication skills and customer empathy
• 2+ years of work experience as a team lead or manager in a Cloud Operations center or technical Support space
• Knowledge of major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Private Datacenters
• Familiarity with ITIL (Information Technology Infrastructure Library) framework, particularly incident management, problem management, and change management.
• Effective communication skills to coordinate activities with cross-functional teams, communicate incident status to stakeholders, and liaise with external partners or vendors.
• Strong problem-solving skills to analyse complex issues, identify root causes, and implement effective solutions.
• Leadership skills to manage and motivate teams within the cloud operations center, fostering a collaborative and high-performance work environment.
• Strong documentation skills to maintain records of operational procedures, incident reports, and other relevant documentation.
• Ability to review trends and identify areas of opportunities.

PREFERRED SKILLS

• 5-8 years’ experience in project management.
• Experience of 5+ years in the oil, gas, energy, or related industries.
• Bachelor’s degree in project management.
• PMP certification.
• Proficient in utilizing Gantt Charts or other project management tools.

• Collaborate with executives and various departments, providing weekly reports on environment progress during the Environment Provisioning meeting.
• Coordinate and collaborate with internal stakeholders to meet the needs of all parties, ensuring client specifications, provisioning tasks, and timelines are fulfilled.
• Review environment requests, schedule Kickoff Call Meetings with internal stakeholders, and propose changes as needed.
• Conduct daily team provisioning meetings.
• Create and maintain comprehensive documentation for the environment provisioning process.
• Create and monitor detailed work items and tasks related to environment provisioning.
• Develop and maintain project plans for environment provisioning.
• Ensure on-time delivery and adherence to scope for environments.
• Ensure compliance with environment timelines by monitoring & taking proactive action for delegated tasks to provisioning team.
• Ensure availability and allocation of resources in the provisioning team align with projected delivery dates.
• Cultivate strong relationships, coordinate with internal stakeholders, facilitate inter-departmental project management, and manage the Cloud Operations Go-Live Calendar.
• Implement and enhance SLO tracking.
• Manage incoming provisioning inquiries.
• Implement continuous process optimization.
• Manage and monitor the Provisioning Backlog.
• Manage provisioning documentation, links, and WIKI updates.
• Manage, develop, and oversee environments simultaneously, including planning, coordination, and decommissioning of databases and environments.
• Measure environment provisioning performance using appropriate systems, tools, and techniques.
• Obtain necessary approvals for initiating environment provisioning.
• Perform risk management for provisioning tasks.
• Supervise and manage environment implementation, including reviewing plans, creating work items, auditing tickets, and following up.
• Verify that SOW/Contracts are signed and validate items are provided prior to implementing any provisioning tasks from Sales, Services, Support, Vendors, Contractors, and Suppliers.
• And other duties as assigned.