Cloud Engineer

at  Opus Recruitment Solutions

An Australian-owned MSP/CSP is looking to hire an Azure Cloud Engineer to their CloudOps team. The company has built a strong reputation over the last 20 years for providing excellent service and modern IT solutions across Public Cloud, Infrastructure, Modern Workplace, Cyber Security, Networking.
The company has grown to having over 400 employees across 4 states and supply IT Managed & Professional solutions to over 650 customers within the mid-market, enterprise & government sectors. They have been recognised numerous times for being one of the best places to work for in Australia and promote career development through detailed career progression plans.
The position will be working within the Operations Team providing Azure specific support, however there are multiple pathways to develop your skills into other teams / technologies.

• Provide excellent technical support to a range of customers
• Act as an Azure SME to resolve escalated requests in a timely manner
• Develop standard operating procedures and processes for optimal, repeatable service delivery
• Provide ongoing recommendations to update processes and enhance customer service
• Work closely with other SMEs on more complex technical Azure escalations
• Communicate and document everything to the highest level