Cloud Implementation Center of Excellence Specialist

at  Deloitte

The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations - from the CEO to CFO, Risk Manager to Business Unit leader-and that we deliver on our issues and help create value for our clients.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree
• 2+ years of experience in a client delivery or customer success role
• 1+ years of experience working with data analytics
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/ sectors you serve

PREFERRED QUALIFICATIONS:

• 2+ years of experience with Organizational Change Management
• 2+ years of experience with a Consulting organization
• 2+ years in relational databases
• 2+ years of experience using or implementing Salesforce products
• 2+ years managing ambiguity and applying critical thinking
  Possible Locations: Costa Mesa, Denver, Fresno, Jersey City, Las Vegas, Los Angeles, Morristown, New York, Pleasanton, Princeton, Rochester, Sacramento, San Diego, San Francisco, San Jose, Seattle
  The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,000 to $148,000.
  You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

WORK YOU’LL DO:

As a Tier 2 member for our digital change management platform, ChangeScout, you will play a critical role in helping clients derive the most value from using ChangeScout for their OCM efforts. In this role you will drive core, mission-critical client work while continuously increasing your knowledge of ChangeScout and Deloitte’s change method through exposure to dozens of projects across multiple industries.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Client Delivery: Provide ongoing, on-demand support for clients using ChangeScout, including:
• User management
• Data setup and configuration
• Reporting and dashboard generation
• Data advisory and training
• Use case alignment
• Application Upgrades: Facilitate regular upgrades of ChangeScout / Salesforce through the following activities:
• Upskill on new features and functionalities in beta
• Perform end-to-end system integration and user acceptance testing
• Build, in collaboration with an implementation manager, the training approach and content for new features
• Deploy upgrades to all client production orgs (including pre- and post-installation readiness activities)
• Perform ongoing change management for clients to inform them of potential impacts to their current use of the tool; conduct training on new functionality; and identify new use case opportunities (aligned to new features) to drive greater client value
• CoE Continuous Improvement: Identify, plan, and execute ongoing continuous improvement activities to improve the client experience and drive higher value with lower cost/effort. Examples include:
• Release documentation
• Knowledge management strategy
• ChangeScout Service Cloud design and administration
• ChangeScout Service Hub enhancements