Cloud Operations Administrator

at  D2L

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

JOB SUMMARY:

In this role, you will be responsible for automating workflows including failure mitigation, and alert response. Monitoring site performance and utilization metrics and looking for ways to improve system visibility and reliability. Using Chaos Engineering to test expected failure states and identify opportunities for further resiliency. Keeping all client-facing products and services running and restoring service quickly when failure occurs. Communicating with internal and external stakeholders when failure occurs. Working closely with internal partners and teams to ensure that we build software that meets observability, monitorability, and performance requirements. Writing, updating, and following documentation, including runbooks/playbooks to resolve or prevent issues.

WHAT YOU’LL BRING TO THE ROLE:

• Understanding of the interconnectivity of basic infrastructure components (database, web servers, etc.)
• 2+ years of experience with scripting and/or programming skills (PowerShell, SQL, Node.js, Javascript, JQuery, HTML, or others)
• Strong oral and written communication skills
• Ability to discuss solutions to incidents and coordinate working towards resolution of an issue
• Communicates simple concepts in writing and able to manage a meeting with some guidance
• Ability to prioritize tasks based on provided criteria and craft solutions to problems and tasks
• Relationship building skills
• Willingness and eager to learn
• Capable of following processes and documentation while being adaptable to changes in processes and procedures
• Post-secondary degree or +2 years of experience if no degree is desired
  Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don’t believe you meet every single qualification outlined, because we love to help our people grow and develop!