Cloud Operations Engineer

at  Ampol

• Bring your Cloud (Azure) & Systems Engineering capabilities to our scaling Infrastructure Operations team
• Full time, permanent position with competitive salary and benefits
  About Ampol
  Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand. Fuel may be the foundation of our business, but our motivation and purpose come from the people, industries, and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen.
  In the next few years, Ampol will be evolving our energy offering to ensure we continue to meet the ongoing needs of our customers whilst best leveraging marketplace opportunities as they arise. We are investing in our infrastructure and people to ensure that we can continue to provide, safe, reliable, and competitive supply to our valued customers.
  For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys.
  The role:
  Due to ongoing transformation of Ampol’s Infrastructure Operations & Services, we are hiring for a Cloud Operations Engineer to contribute to long term initiatives and deliver high quality & reliable IT services for the internal Ampol business.
  The Cloud Operations Engineer will join a diverse & collaborative team and be responsible for the managing and optimising Cloud Computing (Azure), Storage, Virtualisation technologies, SaaS and PaaS services, and Cross Functional ITIL Services.
  Based in Alexandria, with available car parking and transport options, this is a Hybrid role with work from home flexibility.

Key Duties:

• Ensure that installation, configuration, and maintenance activities are carried out in line with Ampol’s IT standards.
• Ensure that operational aspects of IT are delivered to the business with the aim of ensuring full operational functionality is always maintained.
• Respond to high priority and Major incidents/outages, maintain solid and continued communication with appropriate teams’ and coordinate the resolution.
• Managing external service providers and ensuring internal and external adherence to, and execution of IT Service Management processes.
• Capacity and performance management of IT systems.

About you:

• Hands on Cloud services experience, particularly within Azure
• Extensive experience in operating, managing and supporting IT infrastructure in a complex environment.
• Broad knowledge of infrastructure services design and delivery including Cloud Computing, Storage, Virtualisation & Collaboration Technologies, and associated links to applications.
• Relevant Microsoft Azure Certification desirable
• Windows Technologies and Operating Systems (Messaging, DHCP, DNS, Azure, MDM Intune, SCOM, SCCM, Terminal Services etc.)
• Strong vendor & stakeholder management capabilities, able to engage a diverse set of people
• Proven experience of leading and/or mentoring, either in a technical projects/process improvement capacity, or team leadership.
• Good communicator and the ability to facilitate discussions and workshops with end users, key stakeholders, and senior management.
• Ability to construct arguments, to challenge positively and constructively, and to distinguish requests from underlying needs.

We’ll take you further by:

• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
• We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
• We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
• Paid Parental Leave - up to 12 weeks paid Parental leave, and up to a year off (unpaid). In addition to the 12 months of unpaid parental leave, employees may apply for a further 12 months of unpaid parental leave (a total of 24 months for each birth)
• BabyCare Package - financial and flexible support for parents transitioning back to work.
• Need some wheels? Novated Lease options are available.
• Invest in your future with the Employee Share Scheme
• Leave Options – We offer wellbeing leave and leave purchasing.
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.
If we’ve got your interest, we encourage you to submit an application because we would love to tell you more. Click ‘Apply Online’ below to register your interest.

• Ensure that installation, configuration, and maintenance activities are carried out in line with Ampol’s IT standards.
• Ensure that operational aspects of IT are delivered to the business with the aim of ensuring full operational functionality is always maintained.
• Respond to high priority and Major incidents/outages, maintain solid and continued communication with appropriate teams’ and coordinate the resolution.
• Managing external service providers and ensuring internal and external adherence to, and execution of IT Service Management processes.
• Capacity and performance management of IT systems