Cloud Support Associate Apprentice

at  Amazon Web Services Australia Pty Ltd

• High school diploma or equivalent
  The Cloud Support Apprenticeship Program is for Australian or New Zealand citizens/ Permanent residents who is passionate about technology and looking to start their career in the cloud.
  A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both – a qualification and a career.
  Are you interested in multiple technologies and working with companies to support Amazon Web Services (AWS) cloud solutions? AWS Cloud Support Associates bridge the gaps between systems, software, and operations, and are not constrained by how “things are usually done.” Ready to challenge the status quo? Over a million customers rely on AWS for building and running their applications and businesses. Support Engineers work on large scale system design and help in operational decision-making.
  Cloud Support Associates work with companies every day to help them move their technology to the cloud and solve different types of technical challenges. They’re also the voice of the customer and provide feedback on customer needs when working with engineering teams to develop new features.

ACKNOWLEDGEMENT OF COUNTRY:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

• Work with network, systems, and software engineers to create proactive engineering mechanisms that will enable your team to manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them.
• Deploy and monitor the systems and automation to ensure that regional tooling is operating optimally.
• Utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems.
• Perform high quality systems deployment, operations, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation and reports.
• Maintain responsibility for systems functionality, performance, and configurations issues.
• Apply knowledge of Unix concepts and theory, and participate in systems deployment and support.
• You regularly contribute to the creation and improvement of all support documentation.
• You operate with limited guidance from management and aggressively drive issues to resolution