Cloud Support Consultant

at  OVHcloud

SKILLS REQUIRED

• Good interpersonal skills and a desire to deepen the customer’s needs.
• Fluent German and notions of technical English required (for the management of customers calls/tickets, as well as participation in internal meetings with the Corp EMEA and CA support teams, the Competency Center and the product RUN teams)
• Linux, VMware, Network, hardware, virtualization, software
• SQL, web, DRP, scripting, Baremetal, Kubernetes…

• Answer questions from multi-channel customers by qualifying their needs
• Develop a first technical diagnosis and provide solutions to incidents encountered by users
• Identify, detect incidents and quickly provide a technical and/or commercial solution
• Provide remote technical assistance by adapting to the level of knowledge of your interlocutors
• Guide the user to solve the problems encountered
• Ensure the follow-up of the customer relationship until the final processing of the request
• Inform the customer base following the call
• Master and apply all internal procedures applicable to customers
• Manage and monitor customer procedures with the various internal departments: technical, commercial
• Contribute to the drafting of procedures and various documentation
• Participate and manage different projects
• Report technical issues and anomalies to the various departments (com-dev-admin)