Cloud Support Engineer (4 Day Shift £50,000 - £60,000 + 10% Shift Allowance)

at  CoreWeave Europe

Fueled by CoreWeave’s remarkable growth over the last year and to keep up with the surging demand we’re seeing from customers and in the market, CoreWeave is expanding its operations to Europe. We’ve built a reputation for delivering cutting-edge GPU infrastructure for leading AI companies, and are thrilled to continue this journey as a trusted partner to the AI community in Europe. If you thrive in fast-paced, high growth environments and want to play a key role in building and delivering the critical infrastructure required by AI, we’d love to hear from you. Learn more at www.coreweave.com.

• Maintain high customer satisfaction by acting with empathy, understanding the business impact and priority of customer issues, and following our support center best practices
• Monitor and triage our multi-channel support queue with an eye on maintaining and/or exceeding our Service Level Objectives (SLOs)
• Use existing troubleshooting tools and techniques to establish root-cause for queries and provide a customer-facing root cause assessment.
• Promptly resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally
• Perform internal classification of support requests, documenting classes of problems and preventative actions for further retroactive analysis
• Drive customer communication during critical events
• Identify, maintain and create documentation for all varieties of corner case scenarios and troubleshooting workflows, and assist with the creation of tutorials, how-to videos, and other technical materials for the CoreWeave customer community
• Drive projects that improve support-related processes and our customers’ technical support experience
• Assist with the training and development of new hires
• Plan, organize, and manage tasks, resources, and timelines across teams to accomplish work accurately and on time
• Provide high-touch assistance to highest Tier customers, build an in-depth understanding of most pressing customer issues and act as an advocate for such issues with our internal teams