Cloud Support Engineer + Datadog

at  CAPGEMINI ENGINEERING

REQUIRED SKILLS

• Experience in tools such as JIRA, Confluence, ServiceNow, and other monitoring tools.
• Experience working with Microsoft Azure Services.
• Basic scripting and automation skills (PowerShell, Azure CLI).
• Experience performing troubleshooting in Azure Services.
• Understanding of networking concepts and protocols.
• Hands-on knowledge on Datadog and good knowledge on any other monitoring tool.
• Proficient in Datadog configurations, dashboards, and alerting.
• Experience provisioning and managing Linux servers.
• Experience troubleshooting and resolving incidents using Datadog insights.
• Demonstrate strong understanding of infrastructure components, networking, and cloud environments.

• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Monitor issues from start to resolution.
• Receive and handles request for service, following agreed procedures.
• Logs incidents and service requests and maintains relevant records identifies and classifies incident types and service interruptions, record incidents cataloging them by symptom and resolution.
• Trouble shoot and resolve Azure-related issues. • Create and maintain documentation for Azure configurations, processes, and procedures.
• Configure and customize Datadog dashboards to provide real-time visibility into system and application performance and maintain Datadog alerts and integrations to meet the organization´s monitoring requirements.