Cloud Support Engineer (Japanese Proficiency)

at  Amazon Web Services Canada Inc

As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams span across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer, you will be at the forefront of this transformational technology and acting as the ‘Cloud Ambassador’ across all the cloud products. You will be arming our customers with required tools & tactics to get the most out of their Product and Support investment and contributing to a follow-the-sun roster to assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications for 24/7/365.
Would you like to equip yourself with the latest cloud computing technologies? Are you familiar with best practices for applications, servers and networks? If this sounds exciting to you, you might be the person we are looking for!

BASIC QUALIFICATIONS

• 1+ years of software development, or 1+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Fluency in both written and verbal Japanese

PREFERRED QUALIFICATIONS

• MS or PhD in related field
• Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management
• Demonstrated expertise in systems administration (Linux/Window), network administration, database administration
• Experience in programming and/or managing full application stacks from the OS up to custom applications
• 1+ years of experience within similar role in the security industry
  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter

WHY AWS SUPPORT? - First and foremost, this is a customer support role – in The Cloud.

• On a typical day, you will be primarily responsible for solving customer’s issues through a variety of custome

successful in your role

• As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training

Key job responsibilities

• First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• AWS Support Engineering has 24/7/365 operation model and work schedule will be required to include nights, weekends and holidays