Cloud Voice Engineer

at  PHMG Careers

Role: Cloud Telephony Technician
Location: Manchester
Hours: Monday – Friday 1.30pm – 10pm GMT
Salary: £33,000 OTE
PHMG is a global leader in audio branding, providing premium services that elevate the client experience. As a CX Architect at PHMG, you will play a crucial role in delivering exceptional services to our clients, encompassing CCE projects, phone system cloud referrals, client consultations, presentations, internal technical support, escalated/ad-hoc implementation work, KnowledgeBase assistance, and delivering technical training.
You will be positioned at the epicenter of our commitment to excellence, undertaking a multifaceted role that spans an extensive range of premium services, each contributing to the overarching goal of exceeding client expectations.

Strategic objectives and responsibilities:

• Consulting with clients to understand their telephone system capabilities and effectively managing clients through our CCE service.
• Utilizing phone system cloud referral processing skills to enhance client experiences.
• Providing consulting and technical assistance to account management support teams.
• Offering training and support to Implementation members dealing with complex casework.
• Successfully completing key account projects that necessitate premium services input.
• Engaging with clients to discuss telephone system capabilities, setting expectations, and establishing positive working relationships.
• Implementing audio solutions for mid-market/enterprise clients with multiple locations (multi-site/100+ extensions).
• Configuring and implementing audio on cloud-based phone systems.
• Communicating and consulting with clients or Client Services teams via phone or email.
• Managing multiple projects simultaneously.
• Demonstrating effective presentation skills.

• Consulting with clients to understand their telephone system capabilities and effectively managing clients through our CCE service.
• Utilizing phone system cloud referral processing skills to enhance client experiences.
• Providing consulting and technical assistance to account management support teams.
• Offering training and support to Implementation members dealing with complex casework.
• Successfully completing key account projects that necessitate premium services input.
• Engaging with clients to discuss telephone system capabilities, setting expectations, and establishing positive working relationships.
• Implementing audio solutions for mid-market/enterprise clients with multiple locations (multi-site/100+ extensions).
• Configuring and implementing audio on cloud-based phone systems.
• Communicating and consulting with clients or Client Services teams via phone or email.
• Managing multiple projects simultaneously.
• Demonstrating effective presentation skills