CMDB Manager

at  EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

WHAT WE LOOK FOR

We are seeking an experienced professional, who possesses a Strong technical expertise, Analytical & Problem-Solving Skills, and communication abilities.

YOUR KEY RESPONSIBILITIES

• Design, develop, and implement the CMDB & CSDM framework tailored to the organization’s needs and requirements.
• Develop and implement a roadmap to mature the CMDB towards a Service-aware CMDB, enabling businesses to design strategies and make cost-effective decisions.
• Oversee the population of the CMDB with accurate and up-to-date information about IT assets, configuration items, and their relationships.
• Utilize the CMDB dashboard to monitor the health of the CMDB and report findings back to clients.
• Implement change control processes to manage changes to CIs and maintain the integrity of the CMDB.
• Eliminate stale, orphaned, and duplicate CIs in the principal class through functional and technical processes.
• Expert understanding and hands on skills to configure IRE rules, ACL’s, business rules, Integrations, discovery schedule and credentials.
• Integrate the CMDB with other IT management systems and tools to enrich the data.
• Establish and maintain relationships between configuration items to accurately represent dependencies and interrelationships within the IT environment.
• Work with ITOM & ITSM and others product owners to ensure correct relationships between CIs, upgrades to plugins & platforms, and data consumption processes for ITSM processes.
• Collaborate with stakeholders to manage licenses for software and hardware by ensuring the right data is in the CMDB.
• Establish and enforce configuration management policies, standards, and procedures to control the lifecycle of configuration items.
• Develop and enforce CMDB governance processes to ensure compliance with organizational policies, regulatory requirements, and industry best practices.
• Conduct audits and assessments to validate the accuracy and completeness of CMDB data.

TO QUALIFY FOR THE ROLE, YOU MUST HAVE.

• Minimum 3 years’ experience in data modelling, data model design, object-oriented software design
• Minimum 3 years’ experience in designing and usage of relational databases, database normalization techniques, database performance optimization techniques.
• Deep familiarity with the ServiceNow Common Service Data Model (CSDM) and CSDM design patterns to model IT use-cases.
• Understanding of IT Incident, Change and Event Management processes.
• Experience in process mapping, process discovery and process optimization a plus.