CMI UAE Customer Success Telecom Manager

at  NIELSENIQ

ABOUT NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.
Job Description

Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.

• Adept in independently handling all stages in a Customized Market Research Project: 1. Responding to RFP / Proposal Design (Objective, Research design, Sample design, costing)

1. Project Launch

2. Questionnaire design

3. Presentation preparation and sharing insights with client

• Account Management
• Team management
• Business development
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management.
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials.

• Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets.

  Identify and recommend enhanced and new services that answer clients’ business needs Build and maintain ongoing relationships with the identified key persons within client organization