CN Emergency Communication Centre Dispatcher [18 Month Contract]

at  Canadian National Railway

At CN, every day brings new and exciting challenges. You can expect an engaging environment while working from our downtown Montreal Headquarters location, where you are part of making sure our business is running optimally and safely – helping keep the economy on track. We provide paid training and opportunities that can build long-term careers. CN recognizes hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture, working together as ONE TEAM. The careers we offer are meaningful because the work we do matters.
Join us!

JOB SUMMARY

The CN Emergency Communication Centre Dispatcher is responsible for providing 24/7 phone and radio dispatching responses to all our CN Police members across Canada and the US. The role offers the public across CN’s vast network and multiple internal CN departments the appropriate and necessary assistance to effectively and safely handle emergency situations urgently.

EXPERIENCE

• Computer-Aided Dispatching*
• Previous experience in computer-aided dispatching*
• Call center experience*
• Radio communications experience*
• Customer service experience*
• Any experience for these above would be considered an asset

EDUCATION/CERTIFICATION/DESIGNATION

• High School Diploma
• English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification*
• Any designation for these above would be considered an asset

TECHNICAL SKILLS/KNOWLEDGE

• Knowledge of computer-aided dispatching systems*
• Excellent typing skills (testing required)
• General Microsoft computer skills (testing required)
• Ability to look at multiple screens simultaneously
• Knowledge of the CPIC Systems*
• Any knowledge of any of the above would be considered an asset

Communication Support Services

• Provide communication and support services to all CN Police staff.
• Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls (public, CN employees, and other local emergency services), then dispatch to the police or other emergency services as required.
• Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls.
• Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur.
• Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data. Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants.
• Prioritize incoming telephone calls.
• Coordinate actions between local emergency services and CN forces.
• Monitor CN Police Officers’ safety.

Liaise Between Local Emergency Services and CN

• Maintain regular communication with multiple stakeholders, both internal and external to CN in order to address situations that arise (e.g. crossing incidents, derailments, trespassing, etc.)
• Ensure communication of information is relayed accurately and promptly.
• Communicate and collaborate with various internal departments, including Public Affairs, Risk Mitigation (US), and Emergency Response Plan