CO Analyst – Customer Care with Czech or Slovak (m/f/x*)

at  3M

Job Description:
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M.
The Impact You’ll Make in this Role
As an CO Analyst – Customer Care with Czech or Slovak you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

• Providing Customer Service support in the customer care process via defined channels
• Liaising with the business on customer relationship management via Salesforce functionalities
• Registration and consideration of customer cases
• Monitoring work queues for new requests and completing assigned tasks within SLA targets
• Identifying opportunities to improve data quality & reduce cycle time.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• 1-2 years of equivalent work experience in Customer Service
• Bachelor’s degree or higher from an accredited institution
• Fluent English and advanced knowledge of Czech or Slovak (written and spoken)
• Previous experience working with SAP (especially OTC module)/ SalesForce will be an asset.

Additional qualifications that could help you succeed even further in this role include:

• Ability to manage change including quickly adapting to new systems and processes
• Detailed oriented and enjoys working with customers
• Proactive attitude to the duties entrusted.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Work Your Way
• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gain certifications/co-founding studies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus
• At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. Our global Work Your Way initiative gives our employees flexibility in where and how their work can be performed, subject at all times to any location-specific rules and policies that may be in place from time to time (more information on such rules/policies can be provided upon request from the relevant in-location HR).
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• 1-2 years of equivalent work experience in Customer Service
• Bachelor’s degree or higher from an accredited institution
• Fluent English and advanced knowledge of Czech or Slovak (written and spoken)
• Previous experience working with SAP (especially OTC module)/ SalesForce will be an asset

Additional qualifications that could help you succeed even further in this role include:

• Ability to manage change including quickly adapting to new systems and processes
• Detailed oriented and enjoys working with customers
• Proactive attitude to the duties entrusted