COE Improvement Lead - Simplification Centre of Excellence

at  Bank of Ireland

WHAT IS THE OPPORTUNITY?

This is an opportunity to partner with different parts of the organisation, providing process simplification and automation expertise, and to be an orchestration point for organisational simplification activity.

You will work at all levels of the Process Hierarchy, but specifically concentrate on ;

• Top Down(Process level 2) - large processes likely to be costly and complex across multiple parts of the organisation. COE BBs will, where required, lead and shape improvement activity, working with key partners and SMEs to deliver tangible financial and non-financial benefits
• Bottom up:(Process level 3 to 5) - lower level process issues and problems sourced from SMEs typically mentoring and coaching local colleagues in their use of Lean Six Sigma (LSS) tools

You will also get the chance to support the delivery of a culture of Continuous Improvement and leave a sustainable and enduring capability for Operational Excellence across the Group.
This is a fixed term contract ending December 2025

ESSENTIAL QUALIFICATIONS

Lean Six Sigma Black Belt certified

IN THIS ROLE, YOU WILL:

• Lead a Business Partnering approach to functional and cross organisational parts of the group.
• Shape and design improvement activity with key partners, and ensure delivery of tangible benefits, with colleague and customer at the core of every decision.
• Utilise predominantly LEAN and DMAIC methodologies, service blueprint design, automation, digitisation and systems thinking.
• Refine customer and colleague processes and deliver measurable improvements that align to delivery of divisional and group objectives and key results, including; Driving efficiency through reduction in AHT, and manual and non value adding activity, reduction in operational risk and customer complaints.
• Increase in New Business conversion rates, CES and improved culture as measured by improved Open View metrics relating to processes and customer journey
• Contribute to wider Enterprise Simplification activity across key customer and colleague journeys as part of embedding the broader digital, data and customer strategies - aligned to the evolving change landscape.
• Drive a culture of continuous improvement with a view to removing duplication and support Voice of Colleague initiatives ;
• Safely lead the implementation of the simplification agenda, working closely with 2nd and 3rd line colleagues
• Where required, support mobilisation of relevant SMEs and resources to ensure appropriate level of capability and expertise within the local scope of activity.

WHERE AGENCY ASSISTANCE IS REQUIRED BANK OF IRELAND RECRUITMENT TEAM WILL ENGAGE DIRECTLY WITH SUPPLIERS. UNSOLICITED CVS / PROFILES SUPPLIED TO BANK OF IRELAND BY RECRUITMENT AGENCIES WILL NOT BE ACCEPTED FOR THIS ROLE.

We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process