Coffee Account Manager

at  Tradecraft

TradeCraft
Position Title: PROGRAM MANAGER - CHICAGO/MINNEAPOLIS/HOUSTON/AUSTIN
Salary: $65,000 - $70,000
Other Forms of Compensation: Field Incentive Bonus

JOB SUMMARY

The Program Manager role will uphold Tradecraft’s vision to provide our customers with the tools to create a successful coffee program through active engagement, data-driven decisions, hands-on training, and continuous operational support. The immediate goals will be to engage and educate new and existing Tradecraft accounts, working with local operators and the Tradecraft team to support ongoing deliverables. This position will work in tandem with the Education Department and Operations team to execute on program goals, facilitate training, and support operations in executing exceptional coffee and tea programs. This position will collaborate with all Program Managers to create a program based on industry trends, client engagement, and education, to ensure client retention.

QUALIFICATIONS

• Located in Chicago, Minneapolis, Houston, Austin
• Ability to travel up to 80%
• The ideal candidate will have in-depth and relevant Specialty Coffee and/or Food and Beverage industry experience
• Business development, account management, and specialty coffee training experience is preferred

KEY RESPONSIBILITIES:

• Engages with and supports new and existing Tradecraft clients
• Works with the local operations teams to support client programs and ensure seamless delivery of Tradecraft products
• Partners with and mentors the CSMs from the local operations teams to elevate their client coffee programs
• Provides clients and operators with data and insights into specialty coffee and tea industry trends
• Utilizes reporting analysis to identify successes, gaps, and opportunities within Tradecraft client programs
• Establishes ongoing relationships with local and national roasters in the Tradecraft portfolio
• Schedules and facilitates ongoing visits and regular meetings with Tradecraft clients, including key stakeholders
• Partners with Account Manager, Program Manager, Educator, and Retail Experience teams across all divisions to execute a cohesive and consistent coffee and tea program
• Consults on equipment, product, bar flow, menu development and space design for Tradecraft clients
• Maintains a regular quality-control visit schedule for all Tradecraft programs
• Provides timely and detailed recaps of all client visits and meetings
• Supports ongoing program development, with insight on the leading trends in the food and beverage industry, utilizing this knowledge to keep the menu offerings unique and in line with both the brand partner standards and industry trends
• Works to resolve Tradecraft client issues quickly and efficiently
• Works with local service management to ensure all equipment maintenance, including emergency repairs and preventative maintenance, is executed at the highest level
• Supports new account openings in-person, ensuring site readiness, providing training support, and identifying/resolving potential issues
• Develops relationships with and supports initiatives for all Tradecraft teams- Marketing, Business Development, Operations, Retail Experience, Training, etc.