Collaboration Support Engineer

at  Node4

BECOME A CHANGE MAKER AND JOIN NODE4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

You will be required to provide and promote a professional, high-quality, customer-focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction.
Working as part of a team you will be responsible for receiving, managing and assisting in the resolution of Incidents, Issues and Problems raised via system monitoring tools, customer-initiated tickets and calls and other means. Ensuring that tickets are managed through to resolution and closure in line with contracted SLAs, escalating to higher authority or technical teams as required.
The collaboration team deploy, support and maintain a range of systems including our own SIP Trunk platform and several UC and telephony products from various vendors