Collection Agent (UAE National Only)

at  Ajman University

SUMMARY OF FUNCTIONS:

This position involves collaborating with Accounts Receivable and Student Accounts to compile a list of students with overdue invoices, implementing effective follow-up for prompt payment while ensuring student satisfaction. Flexibility in shifts, especially during admissions and staying informed on fees and financial regulations is crucial for the success of this position.

QUALIFICATIONS & EXPERIENCE:

• Bachelor in Accounting / Finance / Related fields with 1 year of directly related experience.
• Requirement for the educational qualification can be relaxed if the employee has the relevant experience.

KNOWLEDGE & SKILLS:

• Timeliness and Accuracy.
• Customer Service Skills.
• Written and verbal communication skills.

• Collaborate with the Accounts Receivable and Student Accounts sections to prepare a comprehensive list of students with overdue invoices.
• Develop and implement an effective follow-up procedure to ensure prompt payment from students and clients.
• Maintain a balance between regular communication for follow-up and ensuring student and client satisfaction.
• Keep meticulous records of follow-up activities and positive responses, and take corrective actions based on negative responses, reporting to the student accounts supervisor.
• Ensure accurate and timely updates of student and client payments in the system and perform daily register closing procedures.
• Stay updated on fees, payment terms, and financial regulations, providing relevant information to students as needed.
• As management requires, be available for flexible shifts, especially during the admission period.
• Assist with main accounting tasks during off-peak periods.