Collection / AR Associate

at  Radix

ABOUT US

At Radix, we’re revolutionizing the multifamily industry by building a shared data eco-system for multifamily professionals that provides leading indicator insights that teams can act on with confidence improving performance and value. Based in the U.S. and with offices in Kosovo, we’re looking for the right candidate to join us as we continue to revolutionize the multifamily industry.
We are looking for a results-oriented Collection / AR Associate to join dynamic finance team as a Collections/AR Associate and play a pivotal role in safeguarding the financial integrity of our company. In this vital entry-level position, you will manage and optimize accounts receivable processes and collections efforts. Your responsibilities will include ensuring the accuracy and timeliness of invoices, diligently monitoring customer accounts, and proactively following up on overdue payments. This role offers a fantastic opportunity to develop your financial skills and grow within our organization, all while contributing to our continued success.

• Account Monitoring: Regularly review accounts receivable aging reports to identify and address overdue payments.
• Invoice Management: Generate and distribute accurate customer invoices, statements, and friendly payment reminders.
• Customer Communication: Engage with customers via phone and email to diplomatically inquire about and resolve overdue payments.
• Record Keeping: Maintain meticulous and up-to-date customer records, including billing details and contact information.
• Payment Processing: Accurately process and post customer payments through various channels such as checks, credit card transactions, and electronic funds transfers.
• Team Collaboration: Work closely with internal teams, including sales, onboarding, and customer service, to resolve billing inquiries and disputes effectively.
• Account Reconciliation: Ensure customer accounts are reconciled promptly, verifying that all payments are correctly applied.
• Reporting: Provide consistent updates on the status of accounts receivable to management, highlighting potential issues and successes.
• Customer Service Excellence: Offer superior customer service by responding swiftly and professionally to all customer inquiries, ensuring complete satisfaction with our financial interactions.